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Quality

Quality drives everything we do, ensuring accurate, reliable, and market-informed valuations that meet the highest industry standards

Quality Assurance

Standard Operating Procedure

Standard Operating Procedure covers the entire process right from client communication and documentation through to data collection, verification and compliance audit and peer reviews ensuring seamless and time bound services with high levels of service quality.
Our office manager is the single point contact for client communication, document management, co-ordination and management of the valuation process to maintain high levels of service standards.

Property Identification

Verifying Title boundaries, conducting internal and external inspection, quality of improvements, functionality and condition, conducting building measurements. Analysing key factors (depending upon the property type and segment) including surrounding development, proximity to infrastructure and lifestyle facilities, proximity to services etc.

Environmental Due Diligence

Assessing environmental risks such has contamination, native vegetation, bushfire, flooding and archaeological considerations.

Legal Due Diligence

Conducting Title and Plan searches to determine ownership, encumbrances including easements, covenants, property charge and other legal factors affecting the property.

Valuation Due Diligence

Our Expert Valuer’s conduct due diligence procedure in strict accordance with the Australian Property Institute guidance notes and cover every aspect of the valuation process noted below.

Data Collection

Collecting, verifying and cross referencing local market data through multiple reliable sources including recent comparable sales, market demand and supply, property and market risks, selling period, market movement with a medium to long term outlook.

Planning and Regulation Compliance

Analysing Planning information including zoning, development density, Planning Overlays, development restrictions, development applications that also involve enquiries and discussions with Council planners on above factors.

Market Analysis Verification Inspection

Sale evidences are collected through reliable sources including subscription based databases, commercial websites, council database and real estate agents. Market analysis involves enquiries with selling agents to collect on-ground market data, demand and supply, market outlook, discussions with Council planners and Planning Authorities (wherever required).

Quality Control

Our Quality control framework encompasses stringent valuer guidelines to uphold professional standards aligned with industry best practices and regulatory standards. This framework covers various aspects of the valuation process, including professional conduct, client communication, data collection and analysis, documentation and reporting.

Peer Review ProcessInspection

A structured peer review process is implemented to ensure independent validation and verification of valuation reports. The process involves the following
Review of the valuation assignment to assess compliance with quality standards, accuracy of methodology, and adequacy of supporting documentation.
Independent market research with realestate agents for current and additional sales to test valuation analysis. Independent Planning research to verify and cross check Planning and Statutory regulation
Peer review feedback to identify areas for improvement and enhance service levels.

Training and Professional Development

Accord Appraisals has developed a strategy of Continuous Professional Development and training for its valuation and office team.
Training sessions cover topics such as valuation methodologies, market analysis, regulatory compliance, and ethical considerations.
Quarterly team meetings include valuation case studies highlighting the valuation process, methodology and key challenges that promote knowledge sharing and team building.
In house training sessions have been planned to cover a range of topics including state of the market, industry updates, Statutory Planning to enhance and widen valuer expertise.
Valuation team members are encouraged to support each other in their valuation assignments that results in sharing knowledge and expertise.
Every team member is required to comply with the annual Continuous Professional Development (CPD) requirements stipulated by the Australia Property Institute.

Quality Assurance Reviews

Periodic quality assurance reviews involve comprehensive assessments of the firm’s valuation practices, quality standards and effectiveness of internal controls. Findings from quality assurance reviews are used to refine processes, address deficiencies, and implement corrective actions as needed.

Technology and Innovation

Accord Appraisals is investing in a centralised CRM and Valuation Management system with built in quality assurance features such as client management, automated valuation checks, cross referencing previous valuation data, linkages with third party commercial data sources including Planning, Core logic and commercial websites.

Peer Review Process Inspection

A structured peer review process is implemented to ensure independent validation and verification of valuation reports. The process involves the following

  • Review of the valuation assignment to assess compliance with quality standards, accuracy of methodology, and adequacy of supporting documentation.
  • Independent market research with realestate agents for current and additional sales to test valuation analysis.
  • Independent Planning research to verify and cross check Planning and Statutory regulation
  • Peer review feedback to identify areas for improvement and enhance service levels.

Training and Professional Development

Accord Appraisals has developed a strategy of Continuous Professional Development and training for its valuation and office team.
Training sessions cover topics such as valuation methodologies, market analysis, regulatory compliance, and ethical considerations.

  • Quarterly team meetings include valuation case studies highlighting the valuation process, methodology and key challenges that promote knowledge sharing and team building.
  • In house training sessions have been planned to cover a range of topics including state of the market, industry updates, and Statutory Planning to enhance and widen valuer expertise.
  • Valuation Team members are encouraged to collaborate and support each other in their valuation assignments, promoting the sharing of knowledge and skills.
  • Every team member is required to comply with the annual Continuous Professional Development (CPD) requirements stipulated by the Australia Property Institute.

Quality Assurance Reviews

Periodic quality assurance reviews involve comprehensive assessments of the firm’s valuation practices, quality standards and effectiveness of internal controls. Findings from quality assurance reviews are used to refine processes, address deficiencies, and implement corrective actions as needed.

Technology and Innovation

Accord Appraisals is investing in a centralised CRM and Valuation Management system with built in quality assurance features such as client management, automated valuation checks, cross referencing previous valuation data, linkages with third party commercial data sources including Planning, Core logic and commercial websites.

Testimonials

What our clients have said

I was extremely happy with the service. Hemal was very professional and went over and above for me. I was due to go overseas 2 days after he was able to look at my property. I required the appraisal for a family law matter which had been incredibly stressful leading up to my trip. He was able to complete my report and send it to me prior to my departure which gave me so much peace of mind. I highly recommend Accord Appraisals. Professional, efficient and competitive pricing.

Joey Dubois

7 Star Professional and Expert Valuation Service offered by the Director which outclass others in Industry.Affordable and Quality of Service.Highly Recommended

Manpreet Sabharwal

Very detailed, efficient and prompt service by Hemal and his team of valuers. Been utilising Accord Appraisals since 2013 and they always strive to deliver the best for their clients. Highly recommended !!

Thomas Mathew

Professional and prompt in responding to my enquiry. Punctual and efficient with property viewing. Exceeded expectations with very quick turn around on report. Thanks for your assistance.

Roslyn Wright

Outstanding customer service! Hemal was prompt, efficient and also very open and informative about the valuation process. Highly recommended !

David 7

Accord Appraisals came to me recommended by a law firm and I was very grateful because the appraisal was timely and all my questions were answered in the process. Very happy to have dealt with Hemal, approachable and informative, and I will be recommending him.

Vesna Jovanoski

Accord Appraisals came to me recommended by a law firm and I was very grateful because the appraisal was timely and all my questions were answered in the process. Very happy to have dealt with Hemal, approachable and informative, and I will be recommending him.

Marissa Johnpillai

Thanks to the team at Accord for being so thorough on a recent valuation and a prompt turnaround.

Johann Kurzbock

BLOWN AWAY !! Don’t use anybody else !! This is the first feedback rating I’ve ever left on the internet because I am so impressed with the service I received today and feel that this company deserves feedback for their hard work. I have never previously used a property valuer and I have no affiliation with this company. In sum, last night I submitted around 6 quote requests to various certified property valuers across Melbourne. I have a block of land in Murrumbeena with a council planning permit to build 2 x 2 storey townhouses so I needed a valuation for CGT. I started receiving responses early this morning and found most of the valuers made the task extremely complicated, and were overpriced. Then Hemal from Accord Appraisals telephoned me and he was truly a breath of fresh air. From start to finish he made the process incredibly easy for me. In less than 24 hours of making my initial e-mail quote request, Hemal contacted me, attended my house where he conducted a site analysis, and then provided me with a very detailed 11 page report on my property. This was all at a very reasonable price and exceeds ATO requirements. I thought the report would take at least a couple of weeks, but it took less than a few hours to arrive in my inbox !! I wish all things in life were this simple !! I’d like to thank Accord Appraisals, in particular Hemal, whom I found to be very kind, knowledgeable, and a true professional. In sum, I can’t rate this guy high enough for his incredible lightning fast A1 service !! Thanks again Accord Appraisals. I will refer you to my friends, family and anyone else who mentions they need a professional certified practising valuer !!!

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